About Lifesum

Used by over 65 million people globally, Lifesum is an AI-powered nutrition platform that helps people make smarter food choices and build sustainable, long-term habits. From improving focus and energy to managing weight and overall wellbeing, Lifesum provides personalized meal plans, recipes, and tracking tools that fit every lifestyle. Learn more at www.lifesum.com

We’re looking for a Customer Support Agent to join our Customer Support team. The role is central to the most valuable thing we have, our relationship with our users. You will handle inquiries, complaints, bug reports, cancellations, issues with billing, and more - offering the best possible service to our users! 

You’ll be based at our Stockholm headquarters at Repslagargatan 17, Södermalm, working in a hybrid setup - and report directly to our Head of Customer Support.

What you'll do

• Be the first point of contact to our customers, making sure to deliver world class customer service

• Handle inquiries, complaints, bug reports, cancellations, issues with billing and more

• Help identify, reproduce, and document bugs for the development teams

• Working closely with the CS team and other relevant departments to get an in-depth understanding of our product, being informed of new features, campaigns, and issues
  

Who you are

• 1-2 years relevant experience of working as a Customer Support Agent

• Experience of working via Crisp or a similar customer support tool

• Experience in handling stressful situations, prioritizing work and managing your time according to the task at hand, both planned and ad-hoc tasks

• Naturally curious, eager to learn with a genuine interest in health and/or wellbeing

• Excellent spoken and written communication skills in English and Swedish
  

Nice to have

• Startup experience

• Experience from a SaaS tech company

• Knowledge in at least one other language among German/French/Italian/Dutch
  

  ---

Life at Lifesum

You’ll be part of a purpose-led company redefining the future of digital health and nutrition. We move fast, work together, and create space for your ideas to thrive — with real impact, every single day. And because health and wellbeing are our mission, we live it too.

At Lifesum, you'll find:

• Hybrid work setup with our HQ in Stockholm

• Fast decision-making and real ownership — less bureaucracy, more impact

• A culture of curiosity — collaboration and engagement

• Shared wellbeing experiences — cook, train, and prioritize your health together

• Comprehensive benefits — private health insurance, personal development budget, generous wellness allowance, and more
  

  ---

Base salary range: 24,000 – 30,000 SEK per month
(Depending on experience)

Start date: As soon as possible.
We review applications on an ongoing basis — don’t sleep on it!

Please note that we kindly decline inquiries from external recruitment agencies.