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Customer Support Agent - Flexible Part time position

We are improving lives through better eating, and we are doing this through software that is highly personalized for our users needs. By tapping into mobile sensor technology and combining it with a passion for design and applied psychology, we create delightful user experience to help people reach their goals! 

Including more than 20 nationalities, we enjoy a vibrant mix of cultures, world views, and working styles, and it's these different perspectives that make sure we're solving the right problems. With over 30 million users worldwide, we need to grow our amazing teams with more brilliant people to keep up with the demand! 

Are you looking for a flexible part time position when you have a bit of extra time to spend or are you a student that is looking to get a head start on your career in startups? Then this is the position for you. The Customer support team are working to make our users have the best experience possible when they're in contact with us here at Lifesum. Now we're looking for a person who wants to come in and support the team when there is a higher than normal workload, when someone is out sick or on vacation. 

This position is part-time and based in Stockholm. 

Responsibilities and what you will do 

In this position you will be the first contact that our users have with Lifesum and you will work with many different things such as:

  • Communicating with our users via the platform Helpshift, social media and email 
  • Supporting the customer support team with inquiries, complaints, bug reports in Jira, cancellations, billing and more

Are you the one we're looking for?  

This position is a great way to get to learn the Lifesum product as well as the company and we believe that to succeed in this position you are a social, optimistic and service-minded person who loves to help people using your excellent communication skills.

We would love it if you have

  • Previous customer support experience
  •  Excellent communication skills in spoken and written Swedish and English (other languages is a big plus)
  •  A "Can-do" attitude and great customer facing skills

We think that your enthusiasm to make sure that each customer that you help get the best experience possible will get you a long way. 

Of course, we would be even happier if you have an interest in either health & fitness or food, but if you would rather chill in the sofa and watch Game of Thrones, you are equally welcome at Lifesum!

What is Lifesum? 

Here at Lifesum, action speaks louder than words, and it's our passion that brings us all together to a force to be reckoned with! We support each other and trust that everyone is a master of their field and that you will suggest, champion and lead when you join us. 

If you think this sounds exciting, we'd love to hear from you and get to know you. Send us your resume right away, and please tell us why you are interested in this particular position and why Lifesum is the place you want to be your next workplace. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation, or age.

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Valhallavägen 117H
115 31 Stockholm Directions contact@lifesum.com

Dynamic, inspiring, always learning

Lifesum is a hub of energy and excitement, with new developments and updates everyday as we evolve alongside the tech industry. Where there's less hierarchy, there's more autonomy & collaboration.

lifesum-team.jpg


Stockholm location, global culture

We’re a team of some Swedes, some German, some Icelandic, some Aussies, some Brazilians, some Americans…the list goes on. We come from over 20 different nationalities, but most importantly we’re a team. We work collaboratively; always focused, having fun, and remembering that we need each other in order to create something of real value.

To date the app has over 35 million registered users with new people joining daily. It’s important to us that as we grow - both as a company and as a team - our culture and office remains a place of collaboration, fun, creativity and great work.

Already working at Lifesum?

Let’s recruit together and find your next colleague.

email
@lifesum.com
  • Alexander Källestål
  • Amanda Winberg
  • Amir Mofakhar
  • Andreas Montelius
  • Andres Vourakis
  • Arnaldur Hilmisson
  • Choonih Im
  • Clémence Rigal
  • Clement Premnath
  • Cyprien Poncet
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